Carrier, Driver and Customer Questions

Can you help get my shipment picked up and delivered?

We require the following to provide a quote - once you've decided you would like us to handle - let us know and we'll do the rest. 1) Pick up Address 2) Delivery Address 3) Weight and type of package(s) 4) Dime...

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What is C-T PAT?

C-T PAT is a partnership program with US Customs that establishes clear supply chain security critera that results in incentives and benefits such as expedited processing. C-TPAT seeks to extend the partnership...

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What is PIP?

PIP is "Partners in Protection", a cooperative program between private industry and the CBSA aimed at enhancing border and trade chain security. This voluntary program is designed to streamline and make border ...

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What is an ETA Shortage?

An ETA shortage is when the Transport Company forgot to load the goods on the truck to clear with Customs.

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What is a Value Included Shortage?

This is a Vendor shortage; an error was made by the vendor as they forgot to send the goods. They were left behind and not given to the carrier.

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What is Dunnage?

Dunnage: any materials used to secure, support, and/or transport cargo while in transit, including wooden pallets, racks, straps, bags, packaging, etc.

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Which email do I send my documents for clearance for an airline shipment?

Please send them airport.clearance@aacb.com. Our team will look after your shipment.

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Do I need to include into my ACI Manifest the mail that I bring across the border for a client along with their products?

Yes, as a carrier you still need to include the mail in your ACI Manifest. Canada Customs always needs to know what you are bringing across.

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What Countries does Canada have Trade Agreements with?

Canada has Trade Agreements with the following Countries: Canada - USA Canada - Mexio Canada - Israel Canada - Chili Canada - Costa Rica Canada - European Union Canada - Peru Canada - Columbia ...

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What does CNF mean?

CNF refers to cost and freight. This is a common type of shipping agreement where the seller will pay for delivering the goods to the port closest to the buyer.

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