Carrier, Driver and Customer Questions

What is a "dead call"? What is a "dead call charge"?

A dead call is when a trucker goes to pick-up or deliver a shipment and the shipment or customer is not available, hence, pick-up or delivery is not affected. In this case, a dead call charge is incurred and im...

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What is ISF?

ISF acronym meaning - Import Security Filing, manifest data required filing 24 hours prior to export from origin country via ocean transportation mode. Manifest data requirements: Ocean House bill of lading nu...

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What are your Office hours at Pacific Highway?

We are open 24/7 on-call and from 5:00 am till Midnight at our office.

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What are your hours at your Blaine Office?

We are open Monday - Friday from 5:30 am till 10:00 pm.

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Do you have a carrier that you use for livestock?

Yes we do! Please provide us with the pick up and drop off for the livestock and how many animals and we would be more than happy to provide a quote.

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What do I do if you don't have an office at a port I want to clear and your head office is not open?

We are available 24/7 - please call our main number at 604-538-1042 for an after hours number and we will be able to assist with any issues or concerns you are having.

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You did the customs clearance for my package, but when it was delivered, it arrived damaged. What do I do?

We suggest taking pictures of the damage. Normally in a situation like this we suggest contacting the carrier and letting them know. We can provide you with the carrier info and the tracking number. The carrier...

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What is the difference between an exporter and a vendor?

The exporter is the person or organization shipping the goods, the vendor is the person or organization selling the goods.

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Can A & A handle truck shipments that need temperature control?

Yes. A & A can handle these shipments for both LTL [Less than Truck Load] and FTL [Full Truck Load].

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How do I apply for a Canadian carrier code?

http://www.cbsa-asfc.gc.ca/services/carrier-transporteur/menu-eng.html Once you receive your carrier code from CBSA you will need to be set up for ACI Manifests - we can help with that.

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