Carrier, Driver and Customer Questions

How do I get a credit if I notice I am being billed for charges that do not belong to me?

Please contact our Customer Service Team at customerservice@aacb.com or 604-538-1042 for billing issues, they will be happy to assist.

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Can you help clear my shipment even at a port that A & A is not located at?

Yes A & A can still help! Most of the information that we gather will be entered into a system where it is transmitted electronically to customs no matter where your shipment is clearing. We do not need to ...

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I am a tow trucking company do I need an ACI to cross the border?

Tow truck operators towing a vehicle across the border into Canada are classified as carriers by Canada Border Services Agency (CBSA). Therefore, in some cases other highway carriers, tow truck operators and to...

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When does customs inspect international ocean imports and who would pay for that?

Customs can inspect imported goods at any random moment. All customs inspections incur a cost which is passed on to the customer. The customer is always the importer of record.

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How do I apply for an ACI eManifest?

Here is an application form that all you need to do is complete and register yourself to get started.

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I ordered 100 bicycles from China, but when I received my shipment there was actually 125 bicycles, I checked my records and only 100 bikes were properly customs cleared; what do I do now?

From a Customs perspective you have an overage and the goods need to be reported to Customs as soon as possible. If you wish to keep the goods you will need an invoice from the vendor and file an "H type" entry...

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How long will it take for my shipment to clear Customs?

Once we have submitted the shipment to Customs. We have no control over how long it takes for Canada Customs to Release it. It goes in a queue and will be addressed in sequence.

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I received an Audit sheet with my paid invoice from you. What is it and do I send it back to you?

This is a checklist that we send out to our clients to ensure we did our job right and to verify the information that was provided to us. If you see any errors such as incorrect values used, country of origin, ...

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Which email address do I send my documents for clearances for air and ocean shipments?

Please send them to airport.clearance@aacb.com. Our team will communicate with you and handle your clearance. We handle both air and ocean shipments with that email address.

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Does your company offer batch billing?

Yes, we offer, daily, weekly or monthly batch billing. You would receive an invoice recap off all files billed plus your backup for each file.

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