Carrier, Driver and Customer Questions

How to view your PARS on PARScheck.com

To view your PARS on PARScheck.com, simply visit http://www.parscheck.com and click on "Sign Up Now" Here is the link for easy reference: https://na2.docusign.net/Member/PowerFormSigning.aspx?PowerFormId=bf770...

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Where can I check the status of my shipment?

Check out the status of your shipments on our new platform: borderdocs.com.

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Who can I contact if I have an issue with one of my shipments?

If a shipment issue arises, every account with A & A has an account manager. Contact Customer Service at 604-538-1042 or customerservice@aacb.com. We can help with any issue and direct you going forward to ...

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What time is your office open until?

A & A's office is open from 5am to Midnight, with on-call after hours available to reach anyone 24/7.

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What industries do you serve?

We can handle any import/export inquiry! At A & A we are most known for our expertise in Food, Automotive, and Lumber. We are also proficient in Health, Retail, Garden, Machinery, and Textiles. To learn mor...

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How do I set up an account with A & A?

Setting up an account with us is easy! You can get started by introducing yourself with an email to solutions@aacb.com (frequent shipping), service@borderbuddy.com (casual shipping), or by phone 1-800-663-4270....

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Where can I learn more about other customer experiences with A & A -i.e. testimonials or case studies?

To learn how we have helped others in various industries, from food to toys check out our list of case studies on our website at http://www.aacb.com/resources/customer-stories-and-case-studies/ You can also v...

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What is the role of the importer?

An importer is the person or company liable for the payment of any duties and taxes on the imported merchandise. An importer may be a resident or non-resident of United States or Canada. They must know: The ...

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Why do I need to provide values on promotional/sample items?

Canada Customs will not accept anything with a $0.00 dollar value as they want the realistic monetary value of the goods. They require a realistic retail value for everything that crosses the border no matter w...

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Canada Border Services Agency has requested to preform an audit, what are the steps to take?

The steps suggested to take are to complete the "authorization to share" letter that customs should have included in the audit package. Canada Border Service Agency will send you a letter stating that they are ...

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